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Terms and Conditions

You hereby grant your consent to the company

RONITAN s.r.o., with its registered office at Údolní 400/36, ID No.: 02938553, registered in the public register kept at the Regional Court in Brno, file No. C 83056 (hereinafter referred to as the "Administrator"), to /2000 Coll., on the protection of personal data (hereinafter referred to as the "Personal Data Protection Act") to process the following personal data:

  • first and last name
  • email
  • telephone number

First name, last name, telephone number and e-mail must be processed for the purpose of recording performance. This data will be processed by the Controller for a period of 10 years.
You give your explicit consent to the above processing. You can withdraw your consent at any time, for example by sending an email or letter to the contact details of RONITAN s.r.o., Údolní 400/36, Veveří, 602 00 Brno , or via our website here.
The processing of personal data is carried out by the Controller, or other providers of processing software, services and applications, which, however, are not currently used by the company.
Please note that according to the Personal Data Protection Act you have the right:

  • withdraw your consent at any time,
  • require us to tell you what personal data we process about you,
  • request an explanation from us about the processing of your personal data,
  • request access to this data and have it updated or corrected by us, access here
  • request us to delete this personal data
  • if you have any doubts about our compliance with the obligations related to the processing of personal data, contact us or the Data Protection Authority.

General terms and conditions for purchases in this online shop

The Terms and Conditions further define and specify the rights and obligations of the Seller, which is the Company

  • RONITAN s.r.o.
  • internet shop pouzdranamobily.cz
  • Údolní 400/36, Veveří, 602 00 Brno
  • IČ: 02938553
  • C 83056 registered at the Regional Court in Brno

and the buyer (customer, consumer).

All contractual relations are concluded in accordance with the legal order of the Czech Republic. If the contracting party is a consumer, relations not regulated by the Terms and Conditions are governed by the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not a consumer, the Civil Code (No. 89/2012 Coll.) shall govern relations not governed by the terms and conditions.

Definition of terms

The Seller is the business company RONITAN s.r.o. is a person who, in concluding and performing the contract, acts within the scope of his/her trade or other business activity. It is an entrepreneur who directly or through other entrepreneurs supplies products or services to the buyer.

The customer of our online shop is the buyer. Due to the current legislation, a distinction is made between a buyer who is a consumer and a buyer who is not a consumer.

A consumer buyer or just consumer is any person who, outside the scope of his business activity or outside the scope of the independent exercise of his profession, concludes a contract with a business or otherwise deals with a business.

A buyer who is not a consumer is a business. Any person who enters into contracts in connection with his own business, manufacturing or similar activity or in the independent exercise of his profession, or a person who acts on behalf of or on behalf of an entrepreneur, shall also be regarded as an entrepreneur

Purchase contract

If the buyer is a consumer, the proposal to enter into a purchase contract (offer) is the placement of the offered goods by the supplier on the site, the purchase contract is formed by sending the order by the buyer-consumer and the acceptance of the order by the supplier. The Supplier shall immediately confirm this acceptance to the Buyer by an informative e-mail to the e-mail address provided; however, this confirmation does not affect the formation of the contract. The resulting contract (including the agreed price) may only be amended or cancelled by agreement of the parties or on the basis of legal grounds.

Before the order is sent to the Seller, the Buyer is allowed to check and change the data entered by the Buyer in the order, also with regard to the Buyer's ability to detect and correct errors made when entering data in the order. The Buyer sends the order to the Seller by clicking on the "Send Order" button.

If the Buyer is not a consumer, the proposal for the conclusion of the purchase contract is the order of goods sent by the Buyer and the purchase contract itself is concluded at the moment of delivery of the Seller's binding consent to the Buyer's proposal.

By concluding the Purchase Contract, the Buyer confirms that he/she has read these Terms and Conditions and that he/she agrees to them. The buyer is notified of these terms and conditions sufficiently in advance of the actual execution of the order and has the opportunity to familiarize himself with them.

The time limit for the settlement of claims is suspended if the Seller has not received all the documents necessary for the settlement of the claim (parts of the goods, other documents, etc.). The Seller is obliged to request supplementary documents from the Buyer as soon as possible. The deadline is suspended from this date until the Buyer delivers the requested documents.

The Seller reserves the right, inter alia, to cancel the order or part of it before the conclusion of the purchase contract, by agreement with the Buyer, in the following cases: the goods are no longer produced or delivered or the price of the supplier of the goods has changed significantly. In the event that the Buyer has already paid part or all of the purchase price, this amount will be transferred back to the Buyer's account or address and the Purchase Contract will not be concluded.

Gifts that are provided completely free of charge are not eligible for any consumer rights. Such goods comply with the terms of the Gift Agreement and all standards under applicable Czech legislation.

Rights from defective performance

The rights and obligations of the contracting parties with regard to the rights of defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of Act No. 89/2012 Coll., the Civil Code).

The seller is liable to the consumer that the item is free from defects upon receipt. In particular, the seller shall be liable to the consumer that at the time the consumer took possession of the item,

  • the item has the characteristics agreed between the parties and, in the absence of an agreement, those characteristics which the seller or the manufacturer described or the buyer expected having regard to the nature of the goods and on the basis of the advertising carried out by them,

  • the item is fit for the purpose for which it is stated by the seller or for which an item of that kind is usually used,

  • the thing corresponds in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen,

  • is the thing in the appropriate quantity, measure or weight and

  • the item complies with the requirements of the legislation.

If the item does not have the above characteristics, the consumer may also demand the delivery of a new item without defects, unless this is unreasonable in view of the nature of the defect, but if the defect relates only to a part of the item, the consumer may only demand the replacement of the part; if this is not possible, he may withdraw from the contract. However, if this is disproportionate in view of the nature of the defect, in particular if the defect can be remedied without undue delay, the consumer shall have the right to have the defect remedied free of charge. The consumer shall also have the right to the delivery of a new item or the replacement of a part in the case of a removable defect if he cannot use the item properly because of the recurrence of the defect after repair or because of a greater number of defects. In this case, the consumer also has the right to withdraw from the contract.

If the consumer does not withdraw from the contract or does not exercise the right to have a new item delivered free of defects, to have a part of the item replaced or to have the item repaired, the consumer may claim a reasonable discount. The consumer is also entitled to a reasonable discount if the seller is unable to supply a new item without defects, to replace a part of the item or to repair the item, and if the seller fails to remedy the defect within a reasonable time or if the remedy would cause the consumer considerable difficulty.

The buyer is not entitled to the right of defective performance if the buyer knew before taking over the thing that it was defective or if the buyer caused the defect.

The consumer is entitled to exercise the right of defect that occurs in consumer goods within twenty-four months of receipt. If the defect manifests itself within six months of receipt, the goods shall be deemed to have been defective at the time of receipt.

Further rights and obligations of the parties relating to the seller's liability for defects may be regulated by the seller's complaints procedure.

Consumer's right to withdraw from the contract

If the purchase contract is concluded by means of distance communication (in an online shop), the consumer has the right to withdraw from the contract within 14 days from the receipt of the goods without giving any reason (if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods), in accordance with Section 1829(1) of the Civil Code. Withdrawal from the purchase contract must be sent to the seller within the period specified in the preceding sentence.

In the event that the consumer wishes to withdraw from the contract within 14 days according to the preceding paragraph, he/she shall contact the seller and preferably indicate in writing that he/she is withdrawing from the contract, ideally stating the order number, the date of purchase and the account number for the refund. Note: Refunds can also be made in cash at the company's registered office or at one of its premises.

To withdraw from the purchase contract, the consumer can also use the form provided by the seller, which is an annex to these terms and conditions. The consumer may send the withdrawal from the purchase contract, among other things, to the Seller's business address or to the Seller's e-mail address info@pouzdranamobily.cz

In the event that the Buyer withdraws from the Contract pursuant to the preceding paragraphs, the Seller shall return the funds received from the Buyer (except for the amount representing the additional costs of delivery of the Goods incurred as a result of the Buyer's chosen method of delivery of the Goods other than the cheapest method of standard delivery of the Goods offered by the Seller) within 14 days of the Buyer's withdrawal from the Contract, in the same manner as the Seller received them from the Buyer, unless the Buyer specifies otherwise. The Seller shall also be entitled to return the performance provided by the Buyer already upon return of the goods by the Buyer or in another manner, provided that the Buyer agrees to this and no additional costs are incurred by the Buyer. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to return the funds received to the Buyer before the Buyer returns the goods to the Seller or proves that he has sent the goods to the Seller.

However, the Act's provision for cancellation within 14 days cannot be construed as allowing the goods to be lent free of charge. If the consumer exercises his right of withdrawal within 14 days of receipt of the performance, he must, within 14 days of withdrawal, hand over to the seller everything he has received under the contract of sale. If this is no longer possible (e.g. the goods have been destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what can no longer be returned. If the returned goods are only partially damaged, the seller can claim damages against the consumer and set off his claim against the refunded purchase price. In such a case, the seller is obliged to prove the damage incurred. In such a case, the seller shall only refund the consumer the reduced purchase price.

The Seller may add to the purchase price to be refunded to the Buyer its actual costs incurred in returning the goods.

The consumer does not have the right to withdraw from the contract in accordance with the provisions of Section 1837 of the Civil Code, in particular, in the case of contracts:

  • on the provision of services, if they have been performed with his prior express consent before the expiry of the withdrawal period and the entrepreneur has informed the consumer before the conclusion of the contract that in such a case he has no right of withdrawal,

  • the supply of goods or services the price of which depends on financial market fluctuations independent of the entrepreneur's will and which may occur during the withdrawal period,

  • on the supply of alcoholic beverages which may not be delivered until after the expiry of thirty days and the price of which depends on financial market fluctuations independent of the entrepreneur's will,

  • about the delivery of goods which have been customised by or for the consumer,

  • on the supply of perishable goods and goods which have been irretrievably mixed with other goods after delivery,

  • about repairs or maintenance carried out at a place designated by the consumer at his request; this does not apply, however, in the case of subsequent repairs other than those requested or the supply of spare parts other than those requested,

  • the delivery of goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygiene reasons,

  • of the supply of an audio or visual recording or computer program where the original packaging has been damaged,

  • on the supply of newspapers, periodicals or magazines,

  • about accommodation, transport, catering or leisure activities, if the entrepreneur provides these services within a specified period,

  • concluded on the basis of a public auction pursuant to the law governing public auctions, or

  • of the delivery of digital content, unless it was delivered on a tangible medium and was delivered with the prior express consent of the consumer before the expiry of the withdrawal period and the entrepreneur has informed the consumer before the conclusion of the contract that in such a case he has no right of withdrawal

The Seller reserves the right to cancel an order for goods marked as "Unavailable" if the goods can no longer be delivered or replaced by another model or if their price has changed significantly and the customer does not accept this before the actual creation of the purchase contract. The Seller shall inform the Customer of this situation. If part or all of the order has been paid, the money will be refunded to the customer's account.

A buyer who is a consumer has the right under the Consumer Protection Act (No. 634/1992 Coll.) to an out-of-court settlement of a consumer dispute arising from a purchase contract or a contract for the provision of services. The Czech Trade Inspection Authority is the entity authorised to carry out out-of-court dispute resolution. Further information is available on the website www.coi.cz.

The out-of-court settlement of a consumer dispute is initiated exclusively at the consumer's request, and only if the dispute could not be resolved directly with the seller. The application may be lodged no later than 1 year from the date on which the consumer first exercised the right at issue with the seller.

The consumer has the right to initiate out-of-court dispute resolution online via the ODR platform available on the website ec.europa.eu/consumers/odr/.

The Buyer may also contact dTest, o.p.s. for advice on his/her consumer rights via www.dtest.cz/poradna or by calling 299 149 009.

The Seller undertakes to seek out-of-court dispute resolution with the Buyer as a matter of priority, unless the Buyer rejects it. Out-of-court settlement of disputes can also be done through the YourStížnosti.cz service on the website www.vasestiznosti.cz.

This procedure is not mediation according to the Mediation Act (no. 202/2012 Coll.) or an arbitration procedure under the Act on Arbitration and Enforcement of Arbitral Awards (No. 216/1994 Coll.) and its use does not affect the parties' right to take their claim to the Czech Trade Inspection Authority or to court.

The limitation and prescription periods under the Civil Code shall not run or start to run during the duration of the negotiations on the out-of-court settlement of the dispute, unless one of the parties to the dispute expressly refuses to continue the negotiations.

The Seller undertakes, in the event of the Buyer's consent, to strive to fulfil the recommended opinion of dTest.

The Czech Trade Inspection Authority (www.coi.cz) supervises compliance with the obligations under the Consumer Protection Act (No. 634/1992 Coll.).

The entrepreneur has no legal right to withdraw from the contract within 14 days and therefore return the goods.

Legal basis:

§ 419 and § 1810 of Act No. 89/2012 Coll., Civil Code

 

Privacy

Customer information is stored in accordance with the applicable laws of the Czech Republic, in particular the Personal Data Protection Act No. 101/2000 Coll., as amended. By concluding the contract, the buyer agrees to the processing and collection of his personal data in the seller's database after the successful completion of the contract and until his written expression of disagreement with this processing.

The Buyer has the right to access and correct his/her personal data, including other legal rights to such data. Personal data can be removed from the database upon written request of the customer. Customers' personal data is fully secured against misuse. The Supplier does not pass on customers' personal data to any other person. An exception is made for external carriers, to whom the personal data of customers is passed on to the minimum extent necessary for the delivery of goods.

After their conclusion, individual contracts are archived by the operator in electronic form and are accessible only to the operator of the shop.

Cash on Delivery

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Do you plan on ordering a COD item with the idea that you're still going to let it go through your head, and then when you decide you don't actually want it, you simply don't pick it up?

IN THAT CASE, GIVE GOOD CAUTION!

First, let's see what the law thinks about this:

Let's quote Section 2118 of Act No. 89/2012 Coll. :
LEGAL NEGOTIATIONS
Buyer's Obligations
§ 2118
"The buyer shall pay the purchase price and take possession of the item. The buyer shall take possession of the goods and deliver them to the buyer."

You would be in violation of the aforementioned law by not accepting the shipment.

You will receive information from our e-shop and from the chosen carrier about the handover of the goods to the carrier and then that you can pick them up at the point of delivery or when the courier will deliver the parcel to you.

Despite this being your legal obligation, you did not collect the parcel

There are now 2 ways to resolve this:

1. You are interested in ordering:

We will resend the item to you. But only with payment in advance (bank transfer, card payment or other online payment). The price of the order will be increased by a reasonable compensation for the unclaimed shipment.

2. You are not interested in the order:

Here the situation is a bit more complicated. Just because you don't take delivery doesn't mean you've cancelled the parcel or that you've withdrawn from the purchase contract. It only means that you have grossly breached the purchase contract, according to Article 2118(1) of Act No. 89/2012 Coll., the Civil Code.

By placing an order and its subsequent acceptance and confirmation by our e-shop, a valid contract of sale has been created in full force and effect in accordance with our terms and conditions, which you agreed to in the last step before placing your order, and in accordance with the currently applicable laws of the Czech Republic.

According to the law, our shop has the right to be compensated for the postage and packing costs incurred by the buyer, i.e. by you. This compensation is legally enforceable, as you have violated the purchase contract by not collecting the goods.

We will therefore ask you to make the compensation payment with the payment details provided as soon as possible - this will avoid complications.

If you do not pay the compensation or have the goods resent, the following will occur:

Current Czech law gives stores the ability to effectively defend themselves against irresponsible customers who do not accept COD shipments.

Since you have breached a valid contract, this can be addressed in the following three ways:
1. Assignment of the claim to our agency specializing in debt recovery from debtors.
2. Judicial journey.
3. Payment to our store to compensate the postage.

Both points 1 and 2 are tedious, financially very disadvantageous for you, but very efficient for us. (You would not be the first or the last.)

Point 3 is the most affordable and least expensive route for you.

After the unclaimed items are returned to us, we will send you an email recapping all the points made in this article. At that point, no debt recovery proceedings will be initiated against you. We firmly believe in your honesty and responsibility and that you will pay the postage compensation.

We believe that you have every right to know the consequences of not fulfilling a contract, even if it is a contract of sale, made with an online store.

If you think that we are "just trying to scare you" or "that since you have missed your COD many times and no one has had a problem with it", please know that this is not the case.

Be aware that by not picking up your shipment, you would be adding to our costs by having to unpack the shipment, carefully inspect the goods, dispose of unusable packaging materials again, arrange for return logistics of the goods to our warehouses, and a host of other work.

We therefore ask you to be responsible and honor your commitments and pick up the goods - or if not, make a payment to compensate for the postage.

Our store has held up its end of the purchase agreement - you would be in breach of it by not picking up the goods.
There is no reason for our store to be at a loss because of your mistakes.

 

Cost of using remote means of communication

The Purchaser agrees to the use of remote means of communication in the conclusion of the Purchase Contract. Costs incurred by the Buyer in using distance communication in connection with the conclusion of the Purchase Contract (costs of internet connection, costs of telephone calls) shall be borne by the Buyer.

Order

Before confirming and sending the order, the ordering party is obliged to get acquainted with the terms and conditions and to read them properly, to contact the seller-operator with questions, e.g. about delivery conditions, warranty period for individual items, etc.

An order becomes binding if you do not confirm it by email within two hours of dispatch, i.e. order confirmation. We guarantee the correct content of the shipment by refunding the full amount paid!

Delivery dates and payment method

All goods that are scalded are shipped on the basis of a credited payment of the invoice issued by us, to the bank account. Goods with incoming payments after 5pm are dispatched the next working day.

For products whose stock is reduced by the receipt of orders from other customers, the date and time of receipt of your binding order by our system determines the satisfaction of the order. Orders are subject to manual processing on working days between 9am-5pm.

For products whose stock is less than the quantity you have ordered, you will be contacted back and offered a delivery date, ranging from 2 to 60 days, depending on the destination and the method of delivery from our supplier to you. The products will be delivered only upon agreement of the delivery terms and payment of the advance invoice within mutually accepted terms.

Payment of goods can be made by wire transfer to the bank account of the supplier-operator.

Invoicing, VAT deduction

The invoice, a tax document, is always included in the delivery of the ordered goods. We are not VAT payers, the invoice contains all the other requirements of a tax document.

If the object of purchase does not have a warranty certificate, the enclosed tax document or a copy thereof will serve as a warranty certificate.

Prices

All prices are quoted including VAT, we are not VAT payers. The price is quoted for the available stock item. Stock items with a zero price are updated, if you are interested in this item please enquire, we will prioritise it for processing and post a price on enquiry.

Price categorization is based on the operator's evaluation of monthly customer turnover.

RONITAN s.r.o. reserves the right to change the price in case of changes in the prices of our supplier and in cases where the purchase price is linked to the exchange rate of foreign currencies.

The Supplier uses DPD and Česká pošta parcel office for the preparation of shipments,Balk to hand , with delivery within 24-48 hours.

Package cash on delivery from 70,- in advance on account 60,- by DPD and Czech Post parcel in hand from 140-160,-

However, the supplier is not responsible for the shipping company (for delays in delivery of goods, damage to goods during transport, etc.), any delays, detected obvious damage to the shipment must be addressed immediately with the carrier, do not accept the shipment, in case of damage to the packaging, and notify the supplier by phone and email. Upon email request, we can provide the customer with the information needed to track the delivery of shipments on the carrier's website.

Warranty, claim

1. RONITAN s.r.o., as a supplier, provides a warranty to its wholesale customers for the goods purchased.

2. The period for which the warranty is provided is calculated from the date of sale of the goods and is 24 months. This period is limited to the lifetime of the product as stated by the manufacturer. It is also limited to the period for which the warranty is provided by our supplier and is calculated from the time of our purchase of the product from our supplier.

3. In order to make a claim, it is essential that the seals and stickers on the product have not been removed. When installing the product, applies to GSM service parts, first install the item purchased in the device and model for which it is intended , test its functionality and then remove the protective film on the edge of which the seal or sticker may be present. If you remove the protective film first, the supplier will proceed with the assessment in accordance with point 6. For service parts, our seal and any other seals of our suppliers on the product must not be broken.

4. The buyer agrees to deliver the subject of the claim at his own expense to the supplier's address:

  • RONITAN s.r.o.
  • Internet shop pouzdranamobily.cz
  • MOBILE SERVICE,Údolní 69 post office packing room,Brno 60500

along with the original or a copy of the purchase document and a duly filled in claim form (we will send it to you by email) or Claim form downloadable here: Reklamacni_protokol.pdf, where you fill in your contact details, describe the defect with which you are sending the goods for claim.

5. The supplier is not responsible for damage to the product during transport - please deliver the subject of the claim with insurance.

6. The supplier is not liable for defects caused by improper handling, installation and for damages that subsequently occur when product defects occur.

7. The buyer loses the warranty in the event of mechanical damage occurring during shipment/acceptance of the goods by the customer.

8. The warranty does not apply to subsets of the product such as integrated circuits, etc.

8.

All goods sold by us are intended for the Czech market and are subject to the warranty conditions in full. The warranty for the goods sold is at least 24 months, for selected goods up to lifetime. This period for individual products is limited by the lifetime of the product as stated by the manufacturer or our supplier (upon your inquiry regarding the products you order, we will inform you of the length of the product warranty period prior to ordering and delivery of the goods by us).

 

Order History

You may cancel your order within two hours of creating it by sending an email to info@pouzdranamobily.cz with the subject line "order cancellation #xxxxxxxx ".

We will contact you in the event of a failure on our part to meet the delivery date, of which we will notify you, for example, in the event of an unexpected shortage of the goods you ordered in stock. We will suggest a further course of action to resolve your order or you have the right to cancel it.

In the event of payment by bank transfer to our account and subsequent cancellation by us or the customer, we will immediately transfer the amount paid back to the account from which it was credited.

Wear and tear (damage)

The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn out or partially consumed, the Seller shall be entitled to compensation from the Buyer for the damage caused to the Buyer. The Seller is entitled to unilaterally set off the claim for payment of the damage against the Buyer's claim for reimbursement of the purchase price.

Concluding provisions

Consumer complaints are handled by the Seller via the electronic address info@pouzdranamobily.cz. The Seller will send information about the settlement of the Buyer's complaint to the Buyer's electronic address.

The Seller is authorized to sell goods under a trade license. Trade control is carried out within the scope of its competence by the competent trade office. The Office for Personal Data Protection supervises the protection of personal data. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended, within a defined scope.

These terms and conditions are valid in the wording specified on the Seller's website on the date of conclusion of the purchase contract. The consumer's order, once confirmed as a concluded contract between the buyer and the seller, is archived for the purpose of its execution and further registration and its status is accessible to the buyer. The contract may be concluded in the Czech language or in other languages, unless this is the reason for the impossibility of its conclusion. By purchasing, the customer agrees to receive commercial communications from RONITAN s.r.o.

These terms and conditions allow the consumer to archive and reproduce them. At the moment of conclusion of the purchase contract, the buyer accepts all the provisions of the terms and conditions as in force on the date of sending the order, including the price of the ordered goods as stated in the confirmed order, unless otherwise demonstrably agreed in a specific case.

These terms and conditions shall take effect on 1 January 2023

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Údolní 400/36, Veveří, 602 00 Brno

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